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Visuable Care

from US$540.00

Visuable Care is our flexible, on-demand website support package for existing clients who need technical troubleshooting, small website updates, SEO tweaks, design changes, or ongoing improvements after their project has launched.

Rather than quoting every small request individually, Visuable Care gives you a bank of prepaid support hours that you can use whenever you need them, across multiple requests.

Whether you need a quick 15-minute support call or a 30-minute website fix, you can use your hours in smaller increments, spread across different days, weeks, months, or even years.

Minimum time per request:

  • Support calls: 15 minutes.

  • Website updates and implementation: 30 minutes.

For example, you can use a 4-hour Care package for four separate 1-hour requests, eight 30-minute website updates, or a combination of calls and implementation work.

Your Visuable Care hours never expire and are non-refundable, giving you the flexibility to use them as new needs arise. When your hours are running low, we'll simply send you a link to top them up.

Every request follows the same simple process:

  1. We review your request and investigate the issue using your Care hours.

  2. We confirm the recommended solution, estimated time required and delivery timeframe before further work takes place.

  3. Once approved, our team completes the work.

All Care requests follow an expedited timeline and are scheduled for completion within 5 business days of receiving your request.

Care can be used for:

  • Technical investigations

  • Website troubleshooting

  • SEO or Design errors troubleshooting and bug fixs

  • Small to medium Design, SEO or Copy updates

  • Content updates or photo swaps

  • Feature or plugin additions

  • Squarespace / Shopify assistance

  • Assistance with any platform supported by us

  • General website maintenance

  • Creating personalised technical video tutorials


Choose your desired Care package:

  • 4 Hours — $540 ($135/hr, 10% discount)

  • 8 Hours — $1,000 ($125/hr, 16.7% discount)

  • 16 Hours — $1,840 ($115/hr, 23.3% discount)

  • 32 Hours — $3,200 ($100/hr, 33.3% discount)

Hours:

Visuable Care is our flexible, on-demand website support package for existing clients who need technical troubleshooting, small website updates, SEO tweaks, design changes, or ongoing improvements after their project has launched.

Rather than quoting every small request individually, Visuable Care gives you a bank of prepaid support hours that you can use whenever you need them, across multiple requests.

Whether you need a quick 15-minute support call or a 30-minute website fix, you can use your hours in smaller increments, spread across different days, weeks, months, or even years.

Minimum time per request:

  • Support calls: 15 minutes.

  • Website updates and implementation: 30 minutes.

For example, you can use a 4-hour Care package for four separate 1-hour requests, eight 30-minute website updates, or a combination of calls and implementation work.

Your Visuable Care hours never expire and are non-refundable, giving you the flexibility to use them as new needs arise. When your hours are running low, we'll simply send you a link to top them up.

Every request follows the same simple process:

  1. We review your request and investigate the issue using your Care hours.

  2. We confirm the recommended solution, estimated time required and delivery timeframe before further work takes place.

  3. Once approved, our team completes the work.

All Care requests follow an expedited timeline and are scheduled for completion within 5 business days of receiving your request.

Care can be used for:

  • Technical investigations

  • Website troubleshooting

  • SEO or Design errors troubleshooting and bug fixs

  • Small to medium Design, SEO or Copy updates

  • Content updates or photo swaps

  • Feature or plugin additions

  • Squarespace / Shopify assistance

  • Assistance with any platform supported by us

  • General website maintenance

  • Creating personalised technical video tutorials


Choose your desired Care package:

  • 4 Hours — $540 ($135/hr, 10% discount)

  • 8 Hours — $1,000 ($125/hr, 16.7% discount)

  • 16 Hours — $1,840 ($115/hr, 23.3% discount)

  • 32 Hours — $3,200 ($100/hr, 33.3% discount)

FAQs for Visuable Care

  • Visuable Care is a prepaid, on-demand website support package. You purchase a bank of support hours and use them whenever you need help with troubleshooting, small website updates, design changes or SEO improvements. Each request is deducted from your available hours, so you only need to top up when your balance is running low.

  • Absolutely not! Your hours are yours to use whenever you need them. You can spread them across multiple requests over days, weeks, months or even years. There's no pressure to use your hours within a set timeframe.

  • The minimum is 15 minutes for support calls and 30 minutes for website updates or implementation work. This makes Visuable Care ideal for small, on-demand requests without needing to book a larger project.

  • Yes! For example, you can use your 4 hours for four separate 1-hour requests, eight 30-minute website updates, or a combination of support calls and website improvements. You have the flexibility to use your hours based on what your website needs.

  • You can use your hours for a variety of small website-related tasks, including technical troubleshooting, fixing layout issues, updating website content, making small design changes, implementing SEO improvements and getting expert guidance through support calls.

  • We first review your request and investigate what's needed using your Care hours. We'll then share our recommended solution, estimated time and delivery timeframe before moving ahead with implementation. This way, you'll know what to expect before approving the work.

  • Your hours never expire! You can use them whenever new website needs arise, whether that's next week, in six months or even a few years from now. Please note that prepaid Care hours are non-refundable.

  • When your hours are running low, we'll send you a link to top up your package. You can then continue requesting support whenever you need it.